Delivery Information

How & When We Ship

We ship USPS PRIORITY Mail with tracking for a flat rate of $6.75 for all domestic orders. That's right folks. No matter how much you order, the total shipping is just a flat rate of $6.75!

International Orders
 

Over the years, we've met customers from all over the world, and while it's our wish that anyone can enjoy our teas, the website currently only takes orders from the following non-US countries:

  • Australia
  • Canada
  • Germany
  • French Polynesia
  • Ireland
  • Japan
  • Singapore
  • Spain
  • United Kingdom

To discuss international shipment options other than the countries listed above, pleasecontact us. Where possible, we will make an effort to ship our teas to you. International shipments are shipped via U.S. Postal Service International Priority Mail.

Returns & Exchanges

We want to ensure that you enjoy your purchase. If for some reason, you’d like to return or exchange an item, please contact us right away. We honor a 30 day return policy in most situations.

My Order Arrived Damaged.

While we try to package our orders as securely as possible, damage can occur during transit. We suggest you open all packages and inspect the contents immediately. If you find damage to your order, please contact us within 5 days so we can submit a claim to the carrier.

There Was a Flaw or Mistake on my Order.

If we made a mistake in packing your order, or there is a significant flaw to the item, we will send you a replacement right away. Please contact us immediately after opening your order. We will email a return shipping label. Please package the item or items securely and ship them back to us. We suggest shipping the item in its original packaging.

Unfortunately, we cannot accept exchanges or returns after 30 days from the original date of purchase.

I Don’t Like What I Bought.

While we try our best to accurately describe our products through pictures and words, we understand that preferences can be highly subjective. If an item does not meet your expectations, we will gladly accept a return for store credit or offer a replacement. For teas, we suggest purchasing smaller sample amounts before committing to a larger purchase.

Please understand that if a return or exchange does not involve flaws or damage to the product, or mistakes that we have made on your order, we cannot reimburse shipping costs.

Please contact us by email or telephone, then package the item or items securely and ship them back to us. We suggest shipping the item in its original packaging. Once we receive the item, we will issue a store credit less the original shipping cost.

Unfortunately, we cannot accept exchanges or returns after 30 days from the original date of purchase.

 

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